Friend, when you received the package and saw the extrusion of the outer package, we replied that you can provide evidence to us, and then we can use the evidence to let the logistics company settle the claim. Then you said that the machine was not damaged when you opened the package (because we filled the thick foam inside, and the machine was well protected). Then you said there was a problem with the product, and we are also remotely processing it for you online, trying to identify the machine problem and properly handle the after-sales issue. However, you did not reply to us or cooperate in identifying the machine problem.We cooperate in handling it, but you do not cooperate. Then you give us a negative review directly:(

Thank you for your comments and we will continue to provide better service. Wish you and your family a happy life